Refund & Returns Policy

Last Updated: October, 2026

Thank you for shopping at Merofit! Because we specialize in premium innerwear and intimate apparel, health, safety, and hygiene are our top priorities. To maintain absolute sanitation standards for all our customers, we enforce a strict policy regarding returns and exchanges on intimate items.

1. Strict Hygiene & Return Eligibility

Due to the intimate nature of innerwear, items are subject to the following sanitation rules:

  • Non-Returnable Items: For hygiene reasons, panties, shapewear, and adhesive bras are strictly non-returnable and non-exchangeable once they leave our packaging, unless it has manufacturing defect.
  • Exchangeable Items: Following items can be exchanged for size or color variations ONLY if they are completely unworn, unwashed, and free of any scents, lotion, or deodorant marks.
    • Standard Bras & Bralettes
    • Unopened Multi-Packs
    • Camisoles, Vests, & Undershirts: Thermal Tops
  • Packaging Seals: All items must be returned in their original packaging with all factory tags still attached. If the hygienic seal or inner packaging is torn or removed, the exchange will be rejected.

2. Returns & Exchanges Timelines

  • Eligibility Period: Maximum of 3 calendar days from the date of courier arrival or store pickup to request an exchange for an eligible product.
  • Clearance / Sale Items: Items purchased under special clearance sales or heavily discounted promotional events are final sale and cannot be returned or exchanged under any circumstances.

3. How to Request an Exchange

To process a size or color swap for an eligible product:

  • Send an email to info@merofit.com with your Order ID and the specific size/color change you need.
  • Local Pickups: You can bring your sealed package directly to our pickup location to inspect the items and swap sizes immediately.
  • Valley Courier Deliveries: You can ship the package back to our main address. Return shipping delivery charges are the responsibility of the customer unless the exchange is due to a mistake made by our packing team.

4. Order Cancellations & Wallet Refunds

  • Requesting a Cancel: You can request an order cancellation through your “My Account” dashboard while the status is “Processing.”
  • Dispatch Window: Cancellations will be rejected if our courier rider has already left the Satdobato facility to deliver your package within Kathmandu, Lalitpur, or Bhaktapur.
  • Processing Refunds: Approved cancellations will be refunded manually. Funds are pushed back via PayBridgeNP directly to your original Fonepay, eSewa, or Khalti account within 1–3 business days.

5. Defective or Wrong Items Sent

If we accidentally send you the wrong item variation or a product with a manufacturing defect, please contact us within 24 hours at info@merofit.com. We will replace the item immediately and completely cover all local valley courier delivery fees.

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